About the Author(s)

Natalie Schellack Email symbol
School of Pharmacy, Faculty of Health Sciences, Sefako Makgatho Health Sciences University, Pretoria, South Africa

Monique Coetzee symbol
Pharmacy Services, Mediclinic Southern Africa, Stellenbosch, South Africa

Gustav Schellack symbol
Pharmaceutical Industry, Pretoria , South Africa

Michelle Gijzelaar symbol
Pharmacy Practice Department, Life Healthcare, Johannesburg, South Africa

Zeenat Hassim symbol
Pharmacy Department, Dr George Mukhari Academic Hospital, Pretoria, South Africa

Marnus Milne symbol
School of Pharmacy, Faculty of Health Sciences, Sefako Makgatho Health Sciences University, Pretoria, South Africa

Elmien Bronkhorst symbol
School of Pharmacy, Faculty of Health Sciences, Sefako Makgatho Health Sciences University, Pretoria, South Africa

Neelaveni Padayachee symbol
Department of Pharmacy and Pharmacology, Faculty of Health Sciences, University of the Witwatersrand, Johannesburg, South Africa

Nirasha Singh symbol
Clinical Pharmacy Services, Netcare Limited, Johannesburg, South Africa

Sonya Kolman symbol
Pharmacy, Nelson Mandela Children’s Hospital, Johannesburg, South Africa

Department of Pharmacy, School of Therapeutic Sciences, Faculty of Health Sciences, University of the Witwatersrand, Johannesburg, South Africa

Andrew L. Gray symbol
Division of Pharmacology, Discipline of Pharmaceutical Sciences, University of KwaZulu-Natal, Durban, South Africa


Schellack N, Coetzee M, Schellack G, et al. COVID-19: Guidelines for pharmacists in South Africa. S Afr J Infect Dis. 2020;35(1), a206. https://doi.org/10.4102/sajid.v35i1.206


COVID-19: Guidelines for pharmacists in South Africa

Natalie Schellack, Monique Coetzee, Gustav Schellack, Michelle Gijzelaar, Zeenat Hassim, Marnus Milne, Elmien Bronkhorst, Neelaveni Padayachee, Nirasha Singh, Sonya Kolman, Andrew L. Gray

Received: 08 Apr. 2020; Accepted: 04 May 2020; Published: 10 June 2020

Copyright: © 2020. The Author(s). Licensee: AOSIS.
This is an Open Access article distributed under the terms of the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.


Since the outbreak of COVID-19, and its declaration as a pandemic by the World Health Organization (WHO), the reliance on pharmacists as one of the first points of contact within the healthcare system has been highlighted. This evidence-based review is aimed at providing guidance for pharmacists in community, hospital and other settings in South Africa, on the management of patients with suspected or confirmed coronavirus disease 2019, or COVID-19. The situation is rapidly evolving, and new evidence continues to emerge on a daily basis. This guidance document takes into account and includes newly available evidence and recommendations, particularly around the following aspects relating to COVID-19:

  • Epidemiology
  • The virus, its modes of transmission and incubation period
  • Symptom identification, including the differentiation between influenza, allergic rhinitis, sinusitis and COVID-19
  • Social media myths and misinformation
  • Treatment guidelines and medicines that may need to be kept in stock
  • Treatment and prevention options, including an update on vaccine development
  • The case for and against the use of NSAIDs, ACE-inhibitors and angiotensin receptor blockers (ARBs) in patients with COVID-19
  • Interventions and patient counselling by the pharmacist.

It is critical, though, that pharmacists access the most recent and authoritative information to guide their practice. Key websites that can be relied upon are:

Keywords: novel coronavirus (2019-nCoV); corona virus disease; pandemic; COVID-19; SARS-CoV; MERS-CoV; SARS-CoV-2; spill-over; chloroquine; hydroxychloroquine.

Updated on 10 May 2020. Writing Group of the South African Society of Clinical Pharmacy (SASOCP): COVID-19 Guidelines for Pharmacists in South Africa.

Introduction and brief epidemiology

Coronavirus disease 2019 (COVID-19) has been declared a pandemic, meaning that there is now a global spread. Coronaviruses are typically associated with the common cold, and therefore with mild forms of respiratory (and sometimes also gastrointestinal) illness.1,2

However, two novel coronaviruses have caused more severe respiratory illness in the past, namely1,2:

  • The severe acute respiratory syndrome coronavirus, or SARS-CoV, which was first identified in China, in 2003, and
  • The Middle East respiratory syndrome coronavirus, or MERS-CoV, which was first identified in Saudi Arabia in 2012.

The current outbreak of a novel coronavirus (first dubbed 2019-nCoV), began in Wuhan, China, and was reported to the local Country Office of the World Health Organization (WHO) on 31 December 2019, with a cluster of pneumonia cases. These cases were soon linked to a previously unknown virus, which has since been identified and named as SARS-CoV-2. The disease caused by this novel coronavirus is called COVID-19.1,2

The initial cluster of pneumonia cases in Wuhan were all associated with a local marketplace, which sells seafood and live animals. Like the two previous examples, this novel coronavirus is assumed to be zoonotic (i.e. involving a species change, or so-called spill-over, from an animal reservoir). SARS-CoV is believed to have originated from a virus affecting civet cats, and MERS-CoV from dromedary camels.1,2

A specific reverse transcriptase-polymerase chain reaction (RT-PCR) test is currently required to make a definitive diagnosis, and current treatment is mostly aimed at symptomatic relief and the support of vital functions. Serological tests aimed at detected antibodies (IgM/IgG) against SARS-CoV-2 have also been developed but cannot be relied on for diagnosing acute infections.1,2 The Food and Drug Administration (FDA) recently approved Xpert® Xpress SARS-CoV-2 for rapid confirmation on existing GeneXpert diagnostic platforms (refer to: https://www.fda.gov/media/136314/download).


  • The virus = SARS-CoV-2 (Severe acute respiratory syndrome coronavirus-2)
  • The disease = COVID-19 (Coronavirus disease-2019)

South Africa has a population of more than 59 million. There are currently around 7 million people living with the human immunodeficiency virus (HIV), of which more than 5.1 million are on antiretroviral therapy (ART). In addition, there are about 400 000 people living with active tuberculosis (TB), 4 million with diabetes and 14 million with various types of cancer.2

HIV, TB, cancer and diabetes are all major conditions that can compromise the immune system. As suggested by the WHO, such patients are expected to be at higher risk for developing more severe forms of COVID-19. Older adults and those with severe cardiovascular or respiratory disease are also expected to be at higher risk.1

It is expected that the total number of infected individuals in South Africa will continue to rise over the coming months, before the plateau in the epidemic curve will be experienced. Public and private laboratories are now fully equipped to test for SARS-CoV-2, the causative pathogen of COVID-19.2 In their efforts to expand and streamline testing of COVID-19, the National Institute for Communicable Diseases (NICD) has decided that doctors no longer need approval from them to test for the virus but should still communicate with their local laboratory experts in this regard. The laboratories will conduct the diagnostic test, provided that the case definition is applied, and the required supporting documents accompany the sample.2 More information in this regard may be obtained from the NICD’s website: https://www.nicd.ac.za/diseases-a-z-index/covid-19/covid-19-guidelines.

COVID-19 has predominantly affected the adult population, and in particular the elderly population, with children having less severe clinical manifestations.3 Recent studies have shown that the human receptor for the virus, the angiotensin-converting enzyme 2 (ACE2) receptor, is not expressed to the same extent in children, perhaps making them less likely to contract COVID-19.3,4 Additionally, children most likely have higher antibody levels compared to adults, because they are exposed to respiratory infections more often.3 Nevertheless, Dong et al. also showed that there was vulnerability amongst the infant population (<1 year of age) with 10.6% presenting with severe and critical cases compared to 7.3% in the age group of one to five years.3 However, some children have presented with severe and fatal disease.

Symptoms, identification and transmission of COVID-19

The clinical presentation of patients that contract the virus include, in the prodromal phase, fever, dry cough and malaise and possibly a sore throat, with the latter being seen more readily in milder cases than in severe disease.5,6 Around 50% of patients may develop severe dyspnoea and some may even require mechanical ventilator support.5,7 Severe interstitial pneumonia may occur as a complication in up to 15% of patients. This, in turn, can lead to acute respiratory distress syndrome (ARDS), multi-organ failure (including acute renal failure, disseminated intravascular coagulation, or DIC), and death.8

In addition, COVID-19 patients have an increased risk of developing deep vein thrombosis (DVT) and pulmonary embolism (PE). COVID-19 appears to induce a disease-specific hypercoagulable state, characterised by cytokine-mediated diffuse microvascular damage, and in some cases, reactive thrombocytosis. The risk of DVT and PE is further complicated by the presence of obesity, advanced age and the immobility that results from hospitalisation. Standard DVT and PE precautions, prophylaxis and treatment guidelines should be applied where indicated.8

The incubation period of the virus is reported to be around 5 days, although it may be as long as 12.5 to 14 days. Currently it is still unclear when transmission of the virus happens and although the majority of secondary cases come from symptomatic individuals, some reported cases suggest that transmission during the asymptomatic phase may potentially be possible.7 The mode of transmission is considered to be respiratory, through respiratory droplets via coughing or sneezing (or even speaking) and other contact routes. However, such particles may remain present on surfaces like glass, plastic and steel for up to 4 days.9

Social media myths and misinformation regarding COVID-19

As the COVID-19 pandemic grows, so does misinformation regarding the virus. Social media have created a panic amongst all age groups. Whilst these platforms are a possible means of obtaining information, it is important to consider the source and credibility of information posted on these forums; social media allows any information to be posted or accessed, regardless of its authenticity.

Factual information is a vital way to protect oneself against the disease and the pharmacist can play a critical role in countering misinformation by educating members of the public. Some of the myths and misinformation being spread via social media platforms are included in Table 1, and factual responses are indicated.

TABLE 1: Examples of myths that are appearing viral on social media and the facts that may assist in countering them (based on information provided by the World Health Organization).10

Preventative measures and information to the public and pharmacists

The most important measures in trying to contain the spread of COVID-19 have been summarised in Figure 1.11 Figure 2 illustrates additional aspects pertaining to preventative measures that need to be observed by all members of society, and Figure 3 summarises the role that the pharmacist can play in this regard.1,12,13

FIGURE 1: The most important preventative measures in the fight against COVID-19.11

FIGURE 2: Advice to be given to patients and members of the public.1,12,13

FIGURE 3: A basic summary of the role of the pharmacist in the management of COVID-19.1,12,13

General treatment principles

At the time of writing these guidelines, the National Department of Health (NDoH) and the NICD in South Africa recommended the following14:

  • The rapid triage of new cases to identify those with moderate, severe or critical illness. The criteria for mild disease are listed in Figure 4. Only patients with mild disease may be considered for isolation and management at home (i.e. with safe and effective self-isolation), and only if and when the required conditions, which have been outlined by the NDoH and NICD, have been met. A suitable patient information leaflet may also be handed to such patients. If their condition should worsen, these patients should seek follow-up medical attention as a matter of priority.14
  • The treatment of confirmed COVID-19 cases is generally supportive and includes adequate oxygenation, conservative fluid management and antipyretic therapy.1,14,15
  • Patients with moderate, severe or critical disease will need to be hospitalised for further management. The administration of supplemental oxygen therapy to patients with low peripheral oxygen saturation (SpO2) is of vital importance. The target SpO2 values are as follows14:
    • Adults in general: ≥ 90%
    • Pregnant women: ≥ 92%
    • Children: ≥ 92%
    • Children with respiratory distress or critical illness: ≥ 94%.
  • Systemic corticosteroids should not be used routinely, unless indicated for another reason.14,15 However, there is emerging evidence to suggest that inhaled corticosteroids (ICS) may be beneficial in managing viral infections, specifically those that are caused by the coronavirus.16
  • The enrolment of patients with COVID-19 in clinical trials to enable optimal contributions towards the much-needed pool of scientific evidence in this regard.14 Numerous clinical trials are currently under way around the globe, including trials in South Africa. More information about clinical trials that are currently in the process of recruiting patients, or that are presently underway, may be found at: www.clinicaltrials.govwww.clinicaltrials.gov.
FIGURE 4: The criteria for mild COVID-19 according to the latest NDoH/NICD guidelines.14

We currently do not have any scientific evidence from randomised, controlled trials (RCTs) to enable specific treatment recommendations for patients with suspected or confirmed COVID-19. There is also no evidence yet to support the use of any drug or vaccine to effectively prevent COVID-19 infection.14

Patients diagnosed with COVID-19 and that are at high risk for poor outcomes, including ARDS and death, are those that meet any of the criteria that are outlined in Table 2. Note that these guidelines are subject to change due to the dynamic nature of the current situation.

TABLE 2: Criteria for determining which patients are at high risk for poor outcomes.16
The case for chloroquine and hydroxychloroquine14,15,16,17,18,19,20

Pharmacists and prescribing clinicians and patients should be aware that specific drug efficacy for COVID-19 is unclear and still under investigation. The current NDoH/NICD guidelines do not recommend the use of chloroquine (CQ)/hydroxychloroquine (HCQ), due to insufficient evidence, in the treatment of patients with suspected or confirmed COVID-19.

There is very limited evidence that treatment with CQ and HCQ may result in a more rapid reduction in viral shedding and therefore may be associated with improved clinical outcomes. If CQ and HCQ do have clinically significant antiviral activity, then, based on experience with other acute viral infections, it is likely that they will be more effective when initiated as soon as possible. The use of HCQ will require Section 21 authorisation for named-patient access in South Africa.

Chloroquine is in short supply due to recent stockpiling and should be used in hospitalised patients only (for close monitoring purposes) and those who are at high risk for poor outcomes (as defined elsewhere).

The therapeutic index of CQ is quite narrow (especially in terms of its cardiotoxicity and resultant arrhythmias), requiring special caution when used at higher cumulative dosages.

Patients receiving high dosages, as part of COVID-19 management, need to be closely monitored for signs and symptoms of toxicity, such as headache, altered mental state, vertigo, visual impairment, convulsions, cardiac arrhythmias, dyspnoea, nausea and vomiting. The following contra-indications also need to be considered prior to the initiation of therapy: QTc-prolongation (> 500 ms), myasthenia gravis, porphyria, retinal pathology, epilepsy and potentially serious drug–drug interactions. Also note that the combination of hydroxychloroquine and azithromycin (HCQ/AZ) will require even more rigorous monitoring for signs of cardiotoxicity. Both medications have been independently shown to increase the risk of QTc-prolongation, drug-induced torsade de pointes and drug-induced sudden cardiac death.

The South African Health Products Regulatory Authority (SAHPRA) has recently cautioned against the stockpiling of medicines like CQ because the management of the current coronavirus-related pandemic, as well as the potential benefits and risks of the various treatment options being proposed, are still under investigation.21

Important to note in terms of chloroquine salt versus chloroquine base

The locally available products are presented in either tablet or capsule form, containing 200 mg of CQ sulphate (salt form). Per the manufacturers, this translates into 146.7 mg of CQ base per tablet. In the case of CQ phosphate, 250 mg will be equivalent to approximately 150 mg of the CQ base. Always check the manufacturers’ package inserts to confirm the applicable base dosages.

Why knowing this is important

Chloroquine becomes toxic at high dosage levels that exceed 1000 mg per day; thus, it is important to ensure strict monitoring because the recommended dosages to be used in patients with COVID-19 are dangerously close to toxic levels.

To convert the required dosage given as CQ base, to the CQ sulphate salt equivalent, divide by a factor of 0.73 (e.g. 146 mg base ÷ 0.73 = 200 mg CQ sulphate to be dosed).

Emerging data and evolving treatment options in COVID-19

Research in this field is currently ongoing. As new data become available, guidelines and recommendations may need to be updated accordingly.

At present, no clinically approved antiviral or immunomodulatory treatment options or preventative vaccines exist for COVID-19and those that are being considered are still under investigation, with a small number of patients already enrolled in clinical trials.2,14,15,18

Several existing antiviral agents are being used under clinical trial and compassionate use protocols based on their in vitro activity (against this or other related viruses) and based on limited clinical experience.22

Table 3 summarises the current therapies of concern in patients with COVID-19. Table 4 includes a broad overview of some of the investigational (or experimental) treatment options that are currently being studied in the management of COVID-19.

TABLE 3: Therapies of concern in COVID-19 patients.4,14,23,24,25
TABLE 4: Treatment options under investigation for use in patients with COVID-19.1,5,14,15,17,18,19,22,26,17,18,19,30,31

The approach of the pharmacist towards suspected or confirmed COVID-19 patients

It is widely accepted that pharmacists play a vital role as a first point of contact within many healthcare systems.1 Thus, pharmacists can contribute to the containment of a global pandemic such as COVID-19.

To reduce and prevent transmission during this pandemic, pharmacists should ensure that the following measures are in place within their community or institutional pharmacies:

  • Safe social (and professional) distancing of at least 1 metre between queueing patients (the use of floor markings is recommended) and between pharmacy personnel and patients across the counter
  • Appropriate respiratory hygiene (which includes the appropriate use of personal protective equipment (PPE) amongst staff and patients
  • Effective hand hygiene amongst staff and patients throughout the day
  • Surfaces within the pharmacy wiped down on a regular basis
  • Staff members encouraged to stay at home when feeling unwell.

Furthermore, it is vital not to lose sight of the importance of the full list of essential medicines that should ordinarily be available in healthcare facilities, whether or not patients with suspected or confirmed COVID-19 are being managed there. Priorities need to be reassessed continuously and emergency procurement procedures should be instituted to ensure faster and easier access to stock. Inpatient facilities need to review the stocking levels of ward or unit supplies, and the pharmacist should endeavour to assist in procuring stock of experimental, clinical trial or Section 21-based supplies as needed.

In addition to these measures, the scenarios outlined in Table 5 will help to guide the interaction between the community or institutional pharmacist and a suspected or confirmed COVID-19 patient.

TABLE 5: Scenarios to guide the interaction between the community or institutional pharmacist and a suspected or confirmed COVID-19 patient.32,33,34


In record time, COVID-19 has become a truly debilitating adversary the world over. Pharmacists find themselves on the frontline of the fight against this disease. It is thus of paramount importance that all pharmacy personnel follow strict infection control guidelines and make use of personal protective gear at all times to protect both themselves and their patients. Severe illness is likely to strike the same population groups that are at high risk for developing complications as well. COVID-19, therefore, also provides a rare and unique opportunity for pharmacists to gain first-hand experience in dealing with pandemics of this nature and will also serve to draw attention to other relevant healthcare issues, such as the importance of vaccination against childhood illnesses, as well as seasonal influenza.


Competing interests

The authors have declared that no competing interests exist.

Authors’ contributions

All authors contributed equally to this work.

Ethical considerations

This article followed all ethical standards for carrying out research without direct contact with human or animal subjects.

Funding information

This research received no specific grant from any funding agency in the public, commercial, or non-profit sectors.

Data availability statement

Data sharing is not applicable to this article as no new data were created or analysed in this study.


The views and opinions expressed in this article are those of the authors and do not necessarily reflect the official policy or position of any affiliated agency of the authors.


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